Status
Live
Production-ready
Admissions Operations
Admissions Callback Management Agent
Processes pending callback requests by scheduling them after governance approval, monitors overdue scheduled callbacks, and manages the callback lifecycle from request to completion.
AdmissionsLiveInternal (Colaberry Enterprise)Verified
Department
Admissions Operations
Admissions department for Colaberry Enterprise agents
Source
Internal (Colaberry Enterprise)
Built by Colaberry
About
About the Agent
What this agent does, the challenges it addresses, and where it delivers value.
Processes pending callback requests by scheduling them after governance approval, monitors overdue scheduled callbacks, and manages the callback lifecycle from request to completion.
Challenges This Agent Addresses
- 1**Admissions**: Automated callback scheduling with governance compliance
- 2**Operations**: Overdue callback monitoring prevents dropped follow-ups
- 3**Quality Assurance**: Full audit trail from request to completion
Workflow
How the Agent Works
Step-by-step operational flow showing how this agent processes tasks end-to-end.
1
Step 1
Fetches up to 20 pending callback requests, ordered by request time
2
Step 2
Skips callbacks with a future requested_time (not yet due)
3
Step 3
Runs each through the Call Governance Agent for approval
4
Step 4
Approved callbacks are marked scheduled with an AdmissionsActionLog entry
5
Step 5
Denied callbacks are kept pending with a note for retry
6
Step 6
Scans for overdue scheduled callbacks (> 30 minutes past scheduled time) and flags them
Execution Modes
Trigger: cron (every 5 minutes)
Data
Inputs & Outputs
What data this agent consumes and the artifacts or actions it produces.
Input Data
- CallbackRequest records with status pending
- Scheduled callbacks overdue by more than 30 minutes
Deliverables
- Callbacks marked as scheduled after governance approval
- Governance-denied callbacks annotated for retry on next cycle
- Overdue callback alerts for operations team
Core Tasks
- Admissions Operations
Integrations
Systems Connected
Internal systems, APIs, and tools this agent integrates with.
Tools & APIs
Admissions Call Governance Agent (approval workflow)CallbackRequest model (lifecycle management)AdmissionsActionLog (audit trail)
Specifications
Agent Specs
Technical specifications, requirements, and deployment details.
Related
Related Agents
Other agents in the same department or industry.
Enterprise AI
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