Status
Live
Production-ready
Admissions Operations
Admissions Call Governance Agent
Acts as a gatekeeper for all outbound voice calls by enforcing a 24-hour contact rule. Approves or denies call requests based on the visitor's recent call history and whether the call type qualifies as a valid exception.
AdmissionsLiveInternal (Colaberry Enterprise)Verified
Department
Admissions Operations
Admissions department for Colaberry Enterprise agents
Source
Internal (Colaberry Enterprise)
Built by Colaberry
About
About the Agent
What this agent does, the challenges it addresses, and where it delivers value.
Acts as a gatekeeper for all outbound voice calls by enforcing a 24-hour contact rule. Approves or denies call requests based on the visitor's recent call history and whether the call type qualifies as a valid exception.
Challenges This Agent Addresses
- 1**Admissions**: Gate all outbound calls to prevent over-contacting prospects
- 2**Compliance**: Enforce consistent contact frequency rules across all agents
- 3**Customer Experience**: Protect visitor experience by limiting unsolicited outreach
Workflow
How the Agent Works
Step-by-step operational flow showing how this agent processes tasks end-to-end.
1
Step 1
Receives a call request with visitor_id, call_type, and reason
2
Step 2
Checks CallContactLog for any completed or pending calls within the last 24 hours
3
Step 3
If a recent call exists, checks whether the call_type is a valid exception (visitor_requested_callback, appointment_reminder, support_followup)
4
Step 4
Returns call_approved or call_denied with detailed reasoning
Execution Modes
Trigger: on-demand
Data
Inputs & Outputs
What data this agent consumes and the artifacts or actions it produces.
Input Data
- visitor_id - the target visitor
- call_type - the type of call being requested
- reason - justification for the call
- requesting_agent - the agent requesting the call
Deliverables
- Approval or denial decision with reasoning
- Governance metadata including last call timestamp and exception status
Core Tasks
- Admissions Operations
Integrations
Systems Connected
Internal systems, APIs, and tools this agent integrates with.
Tools & APIs
CallContactLog (recent call lookup)Called by: Admissions Assistant Agent, Callback Agent, Synthflow Call AgentAI Event Service (governance decision logging)
Specifications
Agent Specs
Technical specifications, requirements, and deployment details.
Related
Related Agents
Other agents in the same department or industry.
Enterprise AI
Ready to deploy this agent?
Schedule a walkthrough with our team to see how this agent integrates with your workflows.