Status
Live
Production-ready
Service Automation
Ticket Management Agent
Auto-assigns unassigned tickets to appropriate agents, escalates stale tickets, and manages the ticket lifecycle. Serves as the central ticket routing system.
Customer ServicesLiveInternal (Colaberry Enterprise)Verified
Department
Service Automation
Customer Services department for Colaberry Enterprise agents
Source
Internal (Colaberry Enterprise)
Built by Colaberry
About
About the Agent
What this agent does, the challenges it addresses, and where it delivers value.
Auto-assigns unassigned tickets to appropriate agents, escalates stale tickets, and manages the ticket lifecycle. Serves as the central ticket routing system.
Challenges This Agent Addresses
- 1**Operations**: Automated ticket routing eliminates manual triage
- 2**Efficiency**: Tickets reach the right agent within minutes
- 3**Management**: Stale ticket escalation prevents items from falling through
Workflow
How the Agent Works
Step-by-step operational flow showing how this agent processes tasks end-to-end.
1
Step 1
Finds unassigned tickets in todo status, ordered by priority
2
Step 2
Dispatches each to the appropriate agent via the ticket agent dispatcher
3
Step 3
Scans for stale tickets (in_progress for > 48 hours)
4
Step 4
Escalates stale tickets with status updates
Execution Modes
Trigger: cron (every 15 minutes)
Data
Inputs & Outputs
What data this agent consumes and the artifacts or actions it produces.
Input Data
- Ticket records with status = todo and no assignee
- Ticket records with status = in_progress older than 48 hours
Deliverables
- Auto-dispatched tickets to appropriate agents
- Escalated stale tickets
Core Tasks
- Service Automation
Integrations
Systems Connected
Internal systems, APIs, and tools this agent integrates with.
Tools & APIs
Ticket model (ticket management)ticketAgentDispatcher (agent routing)ticketService (status updates)
Specifications
Agent Specs
Technical specifications, requirements, and deployment details.
Related
Related Agents
Other agents in the same department or industry.
Enterprise AI
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